Scheduling Coordinator

EPS is adding a position to the Coordinator Team to support Service. This person will be responsible for scheduling service tickets based off the needs of the department.

Duties include but not limited to:

• Responsible for processing inbound phone calls, emails, and messages regarding service requests from customer or internal parties and creating applicable service tickets.
• Responsible for contacting customers and scheduling service tickets for EPS branch offices. Scheduling tickets based upon priority, estimated labor time, travel time between sites/technician home location, and customer needs.

• Reschedule technician’s appointments when notified of schedule conflicts by the customer. When scheduling issues arise, determine best way to resolve conflict and maneuver schedule to meet all customers’ needs within technician’s schedule. If unable to do so, work with Service and/or Support Management to determine the best course of action.
• Reschedule tickets when notified of a technician calling in sick if coverage cannot be found.
• Perform administrative tasks in Inspection software (Building Reports) such as reviewing failed inspections and creating service tickets appropriately, aligned with current service procedures.
• Notify Service Manager if we are unable to schedule appointments within current standard of service goals due to current scheduling opportunities.

Job Requirements

• Experience working in a fast-paced environment.
• Effective interpersonal skills crucial in communicating with customers and employees.
• Superb organizational skills required to coordinate work.
• High degree of accuracy, attention to detail and ability to multitask is essential.
• Must be efficient in Microsoft Programs.
• Must be able to type 35 WPM accurately.
• One (1) plus years’ experience in scheduling.

Our Benefits

• Competitive starting pay
• Career advancement opportunities
• Annual merit raises
• A robust benefit package (healthcare, dental, vision insurance, life and LTD)
• 401(K) & company contributions
• Education reimbursement
Paid time off and company holidays

Your Future

At EPS Security, we’re invested in our employees’ growth. Our paid, in-house and on-the-job training provides opportunities for continued career advancement. Our technicians are always developing their skills, completing high-level industry certifications, such as FAST and NICET, and undergoing alarm education in our very own EPS Training Center. As you advance, we consider your professional goals, and prioritize the promotion of internal candidates when possible. Apply today and take the first step towards your new career!

About EPS Security

EPS Security is Michigan’s largest, family-owned security provider. For more than 65 years, we’ve secured homes and businesses all across the Great Lakes state! What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000 satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That’s why we are always searching for new talent to add to our teams!

A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We’re proud to employ veterans and encourage your application!

EPS Security is an Equal Employment Opportunity (EEO) employer

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