What are the responsibilities and job description for the Customer Service Representative position at EPS?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to ensure a positive experience. Your ability to communicate effectively and resolve issues will be key in maintaining customer satisfaction and loyalty.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle cash transactions accurately and efficiently.
- Assist customers with inquiries, complaints, and product information.
- Conduct outbound calling to follow up on customer feedback or promote services.
- Analyze customer needs and provide tailored solutions.
- Maintain accurate records of customer interactions and data entry tasks.
- Collaborate with team members to enhance service delivery and improve processes.
- Communicate clearly and professionally with customers from diverse backgrounds.
Skills
- Strong cash handling skills with attention to detail.
- Proven experience in customer support or customer service roles.
- Excellent communication skills, both verbal and written.
- Ability to analyze situations and provide effective solutions.
- Experience with outbound calling for sales or follow-up purposes is a plus.
- Proficiency in data entry with a focus on accuracy.
- Multilingual abilities are highly desirable to assist a diverse clientele.
- A proactive approach to problem-solving and a commitment to delivering exceptional service.
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $20
