IT Help Desk

Role: Desktop Support

Location: Newton, MA

Job description Installation and configure Windows 10-11 on Desktop Laptop Configuration of operating system Language packs If any Configuration of outlook profile MS Teams and OneDrive Install and configure Office application with other Line of Business Applications Ensure the user profile data is backed up Configure of IE settings network and printer drives Also check group policies are applied Configuration of printer Drive mapping to NeworkShared Handson experience with Windows and Knowledge in Mac OS environments is added advantage Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc Basic knowledge on Office365 services Active Directory and user login methods Knowledge on SCCM application push and deployment for workstations Walking customers through installing applications and computer peripherals Guide users with simple stepbystep instructions Conduct remote troubleshooting OS and Application support ticket handling on INC SR Good to have ticketing tool knowledge SNOW JIRA etc Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Help create technical documentation and manuals Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role Knowledge on Office application like WordExcel PowerPoint outlook Teams Working knowledge of office automation products and computer peripherals like printers and scanners Provide technical assistance and support issues related desktop support Teams Conferencing support VIP user coordination and support Professionalism when resolving service delivery and client issues in a timely manner Identifying and escalating business and technical challenges as appropriate and in a timely manner Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time Install and configure the Antivirus

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22