What are the responsibilities and job description for the Help Desk Analyst position at Sprint Mart?
Description
Job Description
Help Desk Analyst
Job Type : Full-Time
Locations : Ridgeland, MS
Tupelo, MS
Overview : We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.
Key Responsibilities
Maintain Customer Focus
Provide prompt and courteous technical support to end-users via phone, email, and in-person.
Maintain a positive and professional attitude at all times.
Troubleshoot and Resolve Common Computer Issues Involving
E-mail
Printing
M365 Applications
Point of Sale
PDI Enterprise Applications
Android Tablets
Network Connectivity
Workstation Software Installation / Updates
Documentation
Document all support incidents and resolutions in the company's ticketing system.
Collaboration
Work closely with management and IT teams to understand corporate objectives and provide solutions.
Participate in planning and implementation of new technologies and upgrades
Other Duties as Assigned
Qualifications
High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.
1-2 years of experience in a helpdesk or technical support role.
Strong knowledge of Windows operating systems.
Experience with M365 Applications
Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong customer service and problem-solving skills.
Ability to learn new technologies quickly.
Physical Requirements
Able to climb, bend or squat on occasion. Must be able to regularly lift and / or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
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