What are the responsibilities and job description for the CSC Help Desk Analyst Intermediate position at SFBCIC?
Are you looking for a great team environment? Southern Farm Bureau Casualty Insurance Company is currently seeking a CSC Help Desk Analyst, Intermediate.
Southern Farm Bureau is a great company and an excellent place to work. The Company offers a family-oriented work environment and a rich benefit package including paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistance program, a continued education program, and a hybrid home/office work schedule.
This position is a remote position. Training, periodic meetings and some job tasks will require reporting to the office.
Shifts and hours may vary.
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Provide coverage for all calls and emails from users to Information Technology Help Desk and customer technical support during designated hours. |
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Troubleshoot intermediate level computer software, hardware and peripheral issues. |
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Log, document, resolve or refer technical questions and problems. |
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Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution. |
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Acquire working knowledge of computer software, hardware and peripherals in order to support end users. |
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Mentor and train Associate Help Desk Analysts when and where required |
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Additional Responsibilities |
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Night and weekend call is required. |
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Other duties and responsibilities as assigned. |
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Regular and predictable attendance is required. |
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Education Level |
Education Details |
Req |
Pref |
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Associate's Degree |
Majoring in Information Technology or related field |
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X |
Or |
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Other |
Combination of education and professional experience |
X |
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