What are the responsibilities and job description for the CSC Help Desk Analyst ( Part-Time) position at Virginia Farm Bureau Mutual?
Must possess a good work ethic, positive attitude, teamwork, strong customer service skills, and excellent communication skills. Must possess good analytical and problem-resolution skills while maintaining strong attention to details. Must be able to respond quickly in a fast-pace environment by utilizing multi-tasking skills; ability to adjust to constant changes in the IT field by keeping current on new technology, operating systems and software programs. ( This is a remote position)
Training, periodic meetings and some job tasks may require reporting to the office.
Shifts and Hours may vary, Monday- Friday 6 : 30am-5 : 30pm)
- Respond to Help Desk support request calls. Refer problems to other personnel as appropriate.
- Troubleshoot hardware and software problems as front line support.
- May assist in administrative functions . Monitor Help Desk software and assign problems and / or projects according to protocol assignment procedures.
- May assist in other administrative functions and on special projects within department when and where
requested.
Additional Responsibilities
Night and Weekend Call is required.
Other duties and responsibilities as assigned.
Regular and predictable attendance required.
