What are the responsibilities and job description for the CSC Help Desk Analyst Intermediate position at Southern Farm Bureau Casualty?
Are you looking for a great team environment? Southern Farm Bureau Casualty Insurance Company is currently seeking a CSC Help Desk Analyst, Intermediate.
Southern Farm Bureau is a great company and an excellent place to work. The Company offers a family-oriented work environment and a rich benefit package including paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistance program, a continued education program, and a hybrid home/office work schedule.
This position is a remote position. Training, periodic meetings and some job tasks will require reporting to the office.
Shifts and hours may vary.
Provide coverage for all calls and emails from users to Information Technology Help Desk and customer technical support during designated hours.
Troubleshoot intermediate level computer software, hardware and peripheral issues.
Log, document, resolve or refer technical questions and problems.
Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution.
Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
Mentor and train Associate Help Desk Analysts when and where required
Additional Responsibilities
Night and weekend call is required.
Other duties and responsibilities as assigned.
Regular and predictable attendance is required.
Education Level
Education Details
Req
Pref
Associate's Degree
Majoring in Information Technology or related field
X
Or
Other
Combination of education and professional experience
X
Experience
Required- 2 years minimum help desk experience
Education
Preferred- Associates or better in Information Technology or related field
