What are the responsibilities and job description for the Account Manager Kitchen & Bath position at EpsilonR?
Position Overview
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We are looking for an Account Manager to join a leading importer and distributor of natural stone, quartz and tile for residential and commercial applications.
Why Join Us?
We’re more than a business – we’re a family dedicated to creating exceptional customer experiences. By joining our team, you’ll become part of a company that values quality, innovation, and the stories behind each material. We offer competitive compensation, benefits, and opportunities for professional growth in a supportive and dynamic work environment.
Key Responsibilities :
- Develop and maintain strong, long-term relationships with assigned clients.
- Act as the primary point of contact, understanding client requirements and ensuring their needs are consistently met.
- Build and sustain relationships with Kitchen & Bath dealers.
- Proactively generate appointments with customers and prospects.
- Assist clients with sales and ordering processes.
- Attend and actively participate in special events and tradeshows as required by management.
- Support marketing and outreach initiatives targeting dealers, homebuilders, and the public through various channels.
- Perform responsibilities promptly and as required, including showroom coverage on an “as-needed” basis.
- Develop and implement strategies to identify upselling, cross-selling, and growth opportunities within existing accounts.
- Establish and achieve revenue growth targets.
- Monitor client retention and proactively address potential churn.
- Provide daily in-person service to the assigned sales area, with occasional regional travel for extended territories.
- Consistently achieve or exceed monthly, quarterly, and annual sales goals.
- Develop a thorough understanding of the organization’s products or services and their alignment with client needs.
- Stay informed about industry trends and competitor offerings.
- Assist clients in selecting appropriate materials for their projects.
- Communicate effectively with clients, delivering product information, updates, and solutions.
- Prepare and present tailored proposals, presentations, and reports to clients.
- Negotiate terms, pricing, and contractual agreements with clients.
- Ensure accurate documentation and execution of contracts.
- Collaborate with the team to finalize deals and submit orders.
- Promptly and effectively resolve client challenges.
- Work collaboratively with internal teams to address and fulfill client needs.
- Provide management with timely feedback and scheduled reports.
- Complete additional duties as assigned.
Core Competencies
Position Qualifications, Knowledge, Skills, and Abilities :
Education and Experience :
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