What are the responsibilities and job description for the Technical Support Specialist position at Epson America Inc.?
Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to join our Technical Contact Center team for our imaging products. You will be responsible for providing technical and pre-sales support on Epson’s imaging products regarding usability, installation, and configuration to ensure high customer satisfaction. Communicating with customers will be via telephone, email, and live-chat.
This position will be based out of our Los Alamitos headquarters with the opportunity for a hybrid work schedule.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Los Alamitos is in Orange County next to Long Beach & Los Angeles County.)
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to :
Customer Support
- Represents EAI through professional verbal and written communications.
- Responds promptly to technical questions and issues (telephone, email, and live-chat) for Epson’s imaging products to ensure high customer satisfaction.
- Responds promptly to escalations received from key customers.
- Duplicates technical issues as part of investigation and resolution of customer inquiries.
- Escalates unresolved usability issues as appropriate.
- Ensures accurate data entry into customer call logs.
Product Launch & Sustaining Support
Required Skills & Experience
Epson America, Inc. is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.
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