What are the responsibilities and job description for the Technical Engineering Support Specialist position at Smiths Group?
Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
- Discusses with customer future requirements and assists in solving problems
- associated with their pumps and other applications to improve reliability and/or MTBR
- Promotes the sale of organizations products within, but not limited to, a geographical area
- Makes sales calls on existing, potential and targeted customers.
- When needed deliver and pick up customer seals which have been or are in need of repair
- Prepare formal quotations and recommendation to the assigned customer base on the complete John Crane product line
- Performs seal/safety product repairs and service work
- Discusses with Manager and other district personnel on a routine basis customer problems.
- Potential Field Location Responsibility: Presents reports to customers and attends customer failure analysis meeting on a routine basis
- Additional duties and responsibilities will vary based upon departmental needs.
Qualifications
- Bachelor’s Degree in Engineering required, ME preferred.
- Minimum 1 year experience in sales or engineering (Can include internship)
- Experience within the Oil & Gas Industry preferred.
- Working knowledge of personal computing, CAD (Solid Edge preferred) and application software.
- Ability to travel 10%-15%
- Ability to manage multiple projects simultaneously, changing priorities and reassign priorities to complete assignments.
- Strong analytical, problem-solving, and presentation skills.
- Effective written and verbal communication skills.
- Experience working in a diverse environment is a plus.
Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
