What are the responsibilities and job description for the Administrative Assistant - ECC position at Epworth?
Summary
Under the direction of the Director the incumbent will perform a variety of general office clerical and clinical records related duties in support of the Center for Counseling.
Primary Performance Objectives
Under the direction of the Director the incumbent will perform a variety of general office clerical and clinical records related duties in support of the Center for Counseling.
Primary Performance Objectives
- Understands and follows personnel policies and practices as outlined in the "Staff Manual"
- Assists the Director with any needed administrative duties
- Answers phone calls, schedules patient's appointments and coordinates with counselors for availability.
- Corresponds with clients and referral partners to receive appropriate intake paperwork
- Handles collaboration of referrals and intakes of counseling center
- Collaborates with Clinical Counselors to schedule appointments and manages initial intake paperwork
- Provides support to Director and Clinical Counselors
- Assist in client survey collection to support evaluation efforts
- Maintains and develops a clinical filing system
- Facilitates the coordination of data and produces reports
- Verifies patient demographics and assist in the updating of patient information
- Generates memos, emails and reports when appropriate
- Assumes receptionist duties such as answering calls, receiving and distributing mail, taking meeting minutes as requested timely
- Manages all requisitions for work orders and supplies
- Completes administrative duties such as filing, typing, copying, binding, scanning etc.
- Handles sensitive information in a confidential manner and follow HIPPA policies
- Assists with private pay, insurance and Medicaid billing for Center for Counseling clients
- Assist in the opening and closing of the center
- Other duties as assigned
- Does not apply
- Two years administrative experience and a minimum of a high school education required
- Computer experience and proficient in Microsoft and Excel
- Exhibits strong customer service and communication skills (verbal and written)
- Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church
- Must be able to pass standard background checking, including: drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders Registry
- Excellent organization skills with an ability to prioritize and manage multiple tasks and a variety of demands of a fast-paced environment.
- Detail-oriented, with strong organizational, analytical, and planning skills
- Demonstrates the ability to learn; patient and compassionate
- Understands and respects the necessity for confidentiality
- Positive and calm presence in all situations
- Strong self-motivation and the ability to work as a team member
- A proven ability to work positively and professionally with diverse groups of individuals
- Must be able to work in an environment of constant demands and frequent interruptions
- Commitment to maintain confidentiality of Protected Health Information and sensitive information
