What are the responsibilities and job description for the Night Audit position at Equinox Hospitality?
Night Auditor
Duties and Responsibilities
Welcome and acknowledge all guests according to company standards, anticipate and address guests? service needs Perform all night closing procedures and run reports for the financial team. Prepare the front office team for the operational needs for day procedures.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Operate telephone switchboard station.
- Respond to and resolve guest requests, including wake-up call requests.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Count and secure bank.
- Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date.
- Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
- Perform any other duties as requested or assigned by management.
Night Auditor skills and qualifications
Education and Experience
- High school diploma or GED
- Must be 18 years old, due to sale of alcoholic beverages
- TIPS alcohol certificate desirable. Ability to acquire upon hire.
Preferred:
- Night Auditor experience in limited or full-service property.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
Skills
- Excellent verbal and written communication skills
- Punctual and dependable
- Attention to detail and accuracy
- Multi-tasking
- Organizing and prioritizing
- Problem analysis and problem-solving skills
- Ability to work independently and with others
- Professional integrity
- Ability to meet deadlines
Work Environment
- Indoor setting with reasonably high noise level
- Flexible to work a variable schedule
- Frequent sitting and walking
- Repetitive use of computer, keyboard, mouse, and phone
- Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
- Use hands to finger, handle and feel, and reach with hands and arms.
Equinox Hospitality is committed to fostering a diverse workforce, and maintaining a workplace that is equitable, inclusive, and safe for all employees. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance.