What are the responsibilities and job description for the Club Wellness Director position at Equinox?
Job Description:
As a Personal Training Manager at Equinox, you will be responsible for leading our Personal Training Department to achieve exceptional results. You will create a positive and productive work environment, motivate your team to deliver excellent service, and drive business growth.
Key Responsibilities:
- Model 'Servant Leadership' during interactions with trainers, club staff, and members.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Proactively act upon business trends in new clients, fitness assessment conversions, client attrition, and client training frequency to achieve monthly and annual department goals.
- Implement and execute all operational SOPs, including administrative duties associated with client outreach and staff accountabilities.
- Craft and execute a meaningful monthly trainers' forum (meeting).
Requirements:
- Demonstrated ability to hire, direct, and develop staff through creating accountability and structured timelines.
- Demonstrated outgoing and collaborative social skills and strong desire to interact with members, clients, and staff.
- Demonstrated sales skills with specific focus on attracting new clients and retention.
- Excellent written and verbal communication skills.
- Demonstrated time management and prioritization skills.
- Consistently positive feedback from colleagues, direct reports, and supervisors.
- Proven ability to drive revenue.
