Senior Product Manager, Clinical

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

We are looking for a passionate Senior Product Manager to help shape Equip’s provider experience. As we grow our patient population and team, it is critical for us to ensure that our experience and processes can scale to deliver tailored and evidence-based treatment to all patients. As a Senior Product Manager in our clinical domain, you will focus on enabling providers to achieve best-in-class outcomes while optimizing provider workflows to focus their time on valuable clinical interactions over administrative work. 

We are looking for someone who is user focused, data obsessed, and efficiency minded to step into this role. You will be working closely and collaboratively with design, engineering, operations, clinical programs, care delivery, and data teams to drive improvements throughout our treatment journey. If you’re eager to work in a dynamic, fast moving environment where you’ll strive to make a big impact at a mission driven organization, then this might be the right fit for you! 

Responsibilities

• Be a thought partner with our care delivery, care operations, and clinical programming teams.

• Proactively drive product discovery with stakeholders by surfacing real user needs, validating assumptions through data and research, and ensuring we solve root problems rather than requested ‘features’ in isolation.

• Facilitate alignment on desired outcomes and success metrics before deciding on solutions, ensuring every initiative ties back to patient and business value.

• Lead prioritization of the roadmap and maintain a tight feedback loop with stakeholders. 

• Manage the execution of your roadmap by leading engineering, design, and stakeholders through the development process, ensuring tight timelines and successful product launches. 

• Coordinate and participate in development activities including daily standups, backlog grooming, retrospectives, sprint planning, and other scrum ceremonies.

• Demonstrate the value of deliverables through demos, release notes, etc.

• Work closely with your design, engineering, data, and clinical counterparts to develop innovative ways to achieve engagement, outcomes, and efficiency targets.

• Conduct user surveys, market research, and perform data analysis to form hypotheses & tests that will inform our vision and roadmap.  

• Monitor usage and satisfaction of our care management product to identify gaps and opportunities.

• Lead requirement development sessions and serve as the bridge between the business and technical teams - managing expectations, providing clarity, and making trade-offs, all while using the philosophy of incremental improvement and shortest time to value.

• Demonstrate empathy and curiosity as an approach to all complex issues (be them technical, societal, or personal) and share a genuine interest in solving problems for our users. 

• Operate with a high degree of autonomy in a growing, early-stage work environment. 

• Find ways to improve efficiency and excellence in our product development process.

• Perform other duties as assigned.

Qualifications

• 5 years of experience as a product manager within a fast-paced, agile environment, ideally working at a tech-enabled healthcare company.

• Proven track record of owning a product experience end to end that’s demonstrated value.

• Demonstrated ability to achieve results with limited resources and work independently with a bias toward action. 

• Demonstrated ability to partner closely with design and engineering to bring your vision to life including the ability to diplomatically push back on feature requests when they’re not aligned with strategic priorities or user needs, guiding the conversation toward the best path forward. 

• Experience navigating through ambiguity in brand new territory on problems and turning them into solutions.  

• Strong business sense and a willingness to become an expert in the eating disorder treatment space. 

• Excellent written and verbal communication skills with the ability to understand what your internal customers need, distill complex problems into simple documentation tailored to the audience, and influence and drive alignment cross-functionally. 

• Demonstrated ability to understand data and leverage it without getting stuck in proving every decision. 

Benefits

Time Off:

• Flex PTO policy (3-5 wks/year recommended) 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500. 

Physical Demands 

Work is performed 100% from home with requirement to travel once or twice a year for in-person meetings. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Salary : $137,000 - $171,000