Sales Associate

Equipment Source Inc. (ESI) is a leading supplier of high-quality equipment solutions for industrial, construction, and agricultural applications. Based in Fairbanks, Alaska, we take pride in serving our customers with a wide selection of products and exceptional service tailored to meet the unique demands of the region.

Job Summary
We are seeking a motivated and customer-focused Sales Assistant to join our team in Fairbanks. As a Sales Assistant, you will play a critical role in supporting the sales team, ensuring a seamless customer experience, and maintaining efficient operations in our showroom and office. This position is ideal for someone with excellent organizational skills, strong communication abilities, and a passion for helping customers find the right solutions for their needs.

Key Responsibilities

• Customer Support: Greet customers in the showroom, answer inquiries, and assist them in finding suitable equipment based on their requirements.
• Sales Support: Collaborate with the sales team to prepare quotes, process sales orders, and manage customer accounts.
• Product Knowledge: Stay informed about ESI’s product offerings to effectively advise customers and provide accurate information.
• Administrative Tasks: Perform clerical duties such as data entry, filing, and maintaining customer records.
• Showroom Maintenance: Ensure the showroom is clean, organized, and visually appealing.
• Team Collaboration: Work closely with other departments, including logistics and service, to ensure timely delivery and customer satisfaction.
• Develop Product Knowledge: Develop and maintain a thorough knowledge of ESI products, services, and pricing structure.
• Account Management: Service existing accounts, obtain orders, and establish new accounts by planning, organizing, and implementing outside sales strategies.
• Customer Interaction: Answer questions regarding the business and its products, describe merchandise, and explain/demonstrate use, operation, and care.
• Lead Generation: Identify leads, manage prospects, and acquire new business.
• Needs Assessment: Determine customer needs and propose appropriate solutions, including product development and services.
• Sales Presentations: Prepare and deliver sales proposals/presentations and follow up with key decision-makers.
• Prospecting Activities: Complete scheduled and cold-call prospecting activities to establish first and follow-up appointments with customer decision-makers.
• Market Awareness: Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
• Competition Monitoring: Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, customer satisfaction, etc.
• Customer Complaint Resolution: Resolve customer complaints by investigating problems, developing solutions, preparing reports, and collaborating with key decision-makers.
• Ongoing Support: Follow procedures to provide ongoing customer support, product maintenance, and service.
• Pricing and Invoicing: Compute sales prices and total purchases, create and provide price quotes and invoices, and receive and process cash or credit payments.
• Travel: Travel as necessary to complete tasks.
• Safety Compliance: Observe health and safety precautions required to protect people and property.
• Other Duties: Perform all other duties as assigned.

Qualifications

• Strong customer service and communication skills
• Experience in retail sales
• Basic math skills and familiarity with retail math
• Organizational skills and attention to detail

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $30