What are the responsibilities and job description for the Technical Support Representative position at Equipment Zone?
Equipment Zone is a nationwide reseller for Epson branded DTG, Dye-Sub, Solvent, & Photo printers. EZ is the top reseller of the Epson F2270 DTG printer in the US, with installations in all 50 states and Puerto Rico. They offer inks & supplies for DTG printers and DTF transfers, and manufacture the automatic SpeedTreater TX in New Jersey. Equipment Zone has an A rating with the BBB and has been in business for over 20 years, with offices in Franklin Lakes, NJ, and Tempe, AZ.
This is a full-time on-site role for a Technical Support Representative at Equipment Zone located in Franklin Lakes, NJ. The Technical Support Representative will be responsible for providing customer support, ensuring customer satisfaction, technical support, troubleshooting printer issues, and utilizing analytical skills to resolve problems.
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Analytical Skills
- Experience in printer maintenance and repair is a plus
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously