Deposit Operations Specialist (Customer Service)

Equitable Bank is seeking a full-time Deposit Operations Specialist in our Grand Island Branch.

Job Summary:

The Deposit Operations team carries out various tasks to assist the bank's branch staff with deposit accounts, ensuring precise and efficient processing and recordkeeping for the bank.

Essential Functions:

• Maintains and monitors online banking, mobile banking, and eStatement enrollment.
• Supports cash management and retail banking platforms, including adding accounts and creating and reviewing cash management and ACH setups.
• Maintains and monitors daily reports.
• Processes daily chargeback items.
• Processes IOLTA reporting and Quarterly Reporting.
• Balances department-related General Ledger accounts.
• Prepares and records daily and monthly operational data for department reports.
• Order/sell cash through the Federal Reserve and Rochester.
• Process Garnishments/Levies.
• Process incoming and external wires according to procedures.
• Maintain debit card program.
• File maintenance and quality control.
• Process daily notices, interest checks, and other bank checks.
• Cash letter and return processing.
• Review and communicate unposted items.
• Process charge-offs and collection items.
• Updates and maintains department procedures.
• Complete online training as assigned.
• Processes and monitors fraudulent disputes.
• Act as a resource for other bank employees and officers.

Qualifications/Skills:

• High School Diploma or Equivalent
• 1 years of customer service experience
• Banking experience preferred
• Proficiency in Microsoft Office products
• Excellent communication skills, including verbal and phone
• Creativity and resourcefulness
• Ability to handle multiple priorities and ensure accurate and timely completion of all tasks
• Detail-oriented problem solver

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May need to stand for long periods of time.
• Must be able to lift up to 15 pounds at times.

Member FDIC, Equal Housing Lender, Equal Opportunity/Affirmative Action Employer.