Telephony NENA Subject Matter Expert (SME)

Job Title: Telephony NENA Subject Matter Expert (SME)

Location: City of New York, NY. Onsite roles - Brooklyn, NY

Experience: 12

Job Type: C2C, W2 & Full-Time

Job Summary:

We are seeking an experienced Telephony NENA SME to join our team. The successful candidate will have in-depth knowledge of SIP, TDM, and voice/IP-PBX/VOIP systems, as well as expertise in NENA i3 standards. The Telephony NENA SME will be responsible for providing technical guidance and support for the design, implementation, and maintenance of telephony systems, ensuring compliance with NENA i3 standards.

Key Responsibilities:

1. Provide technical expertise and guidance on SIP, TDM, and voice/IP-PBX/VOIP systems.

2. Ensure compliance with NENA i3 standards for telephony systems.

3. Collaborate with cross-functional teams to design, implement, and maintain telephony systems.

4. Conduct technical assessments and provide recommendations for telephony system upgrades and modifications.

5. Develop and maintain technical documentation for telephony systems.

6. Provide training and support to technical staff on telephony systems and NENA i3 standards.

7. Participate in industry forums and conferences to stay current with emerging trends and technologies in telephony.

Required Skills:

1. In-depth knowledge of SIP, TDM, and voice/IP-PBX/VOIP systems.

2. Expertise in NENA i3 standards for telephony systems.

3. Strong understanding of telephony system design, implementation, and maintenance.

4. Excellent technical writing and communication skills.

5. Ability to work collaboratively with cross-functional teams.

6. Strong analytical and problem-solving skills.

7. Experience with telephony system troubleshooting and debugging.

Nice to Have Skills:

1. Experience with cloud-based telephony systems.

2. Knowledge of emerging trends and technologies in telephony, such as WebRTC and SIP trunking.

3. Certification in NENA i3 standards or related telephony certifications.