What are the responsibilities and job description for the NG911 Telephony NENA Subject Matter Expert (SME) position at NMG Technology Services?
CONTRACT ROLE
MUST BE WILLING TO WORK FULL-TIME ON-SITE IN BROOKLYN NY
OPEN TO C2C CANDIDATES
TASKS
- Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
- Translate the business needs into clearly defined and detailed requirements or user stories and spearhead the priorities and validation of these requirements with the project teams.
- Conduct stakeholder analysis for requirements elicitation.
- Planning elicitation tasks and activities as well as creating elicitation timelines.
- Review and assess the adequacy of Call Handling requirements used by NYC.
- Engage with public safety and stakeholder agencies to understand their needs, issues, and concerns.
- Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG911 system.
MANDATORY SKILLS/EXPERIENCE
- Minimum 12 years of experience in a particular technical and/or business application, product, platform, or methodology.
- Knowledge and experience with SIP and TDM technologies.
- Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
- Understanding of NENA i3 standards.
- Strong skills set to lead technical calls with vendors and internal groups.
- Technical writing and documentation skills.
DESIRABLE SKILLS/EXPERIENCE:
- Excellent communication and clear business writing skills as well as interpersonal skills.
- Knowledge of public safety environments
- Design skills in IP voice management, auditing, and monitoring.
- Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
- Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
Job Types: Full-time, Contract
Pay: $94.14 - $97.19 per hour
Expected hours: 35 per week
Compensation Package:
- 1099 contract
- Hourly pay
Schedule:
- Monday to Friday
Work Location: In person
Salary : $94 - $97
