What are the responsibilities and job description for the Customer Service Representative position at Ergo Bank?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional client services, ensuring customer satisfaction, and effectively communicating with clients. This role involves working in a fast-paced environment where you will handle inquiries, resolve issues, and support our sales team through collaboration.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services while ensuring a positive customer experience.
- Collaborate with the sales team to analyze customer needs and provide tailored solutions.
- Handle cash transactions accurately and efficiently while maintaining compliance with company policies.
- Perform data entry tasks to update customer records and maintain accurate information in our systems.
- Utilize office software and tools to manage customer interactions and document resolutions effectively.
- Assist in identifying areas for improvement in customer service processes and contribute ideas for enhancement.
Experience
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills in English, both written and verbal, are essential for effective interaction with clients.
- Proficiency in data entry and familiarity with computerized systems is required.
- Ability to work collaboratively within a team environment while also being capable of independent problem-solving.
- Experience in cash handling is a plus, demonstrating attention to detail and accuracy in financial transactions.
Join us as we strive to provide outstanding service to our customers!
Job Type: Full-time
Pay: $15.00 - $17.96 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Norwalk, WI 54648 (Preferred)
Ability to Relocate:
- Norwalk, WI 54648: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18