Scheduling Coordinator

At Erickson Foundation Solutions, we believe that fulfilling work leads to a fulfilling life. Since 1979, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, concrete repair, and radon mitigation. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.

Position Responsibilities:

• Outbound calling with our customers, potential customers, and other parties for setting service appointments leads
• Schedules annual maintenances and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
• Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
• Meets or exceeds service goals and maintains full calendars for service technicians.
• Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.

Position Requirements:

• High school diploma or GED preferred and 1 years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
• Bilingual Preferred
• Knowledge of customer service principles and practices.
• Skill in operating a personal computer and programs.
• Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
• Ability to understand, speak, read, and write in English.
• Ability to perform accurate data entry.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Company Benefits:

• UNCAPPED EARNING POTENTIAL! Reward your hard work and dedication.
• COMPANY PROVIDED LEADS - Meet with homeowners on preset scheduled appointments during business hours.
• PAID TRAINING! 6 to 8 weeks of comprehensive paid onboarding Sales Training.
• Work Life Balance: Monday – Friday appointments.
• Inside sales team: Follows-up with customers to close leads. NO splitting commissions!
• A 45-year reputation: Grounded in integrity, innovation, growth and work we stand behind.
• Benefit Package: Medical, Dental, Vision, HSA, 401(k) with company match, Employer Paid life insurance $50,000, PTO and Holiday Pay.

To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.

Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Hudson, NH 03051 (Preferred)

Ability to Relocate:

• Hudson, NH 03051: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $50,000