What are the responsibilities and job description for the Scheduling Coordinator position at Erickson Foundation Solutions?
At Erickson Foundation Solutions, we believe that fulfilling work leads to a fulfilling life. Since 1979, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, concrete repair, and radon mitigation. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.
Scheduling Coordinator Responsibilities:
- Serves as the point of contact for customers for scheduling all production crews and warranties.
- Provides customers with pre-installation information and expectations assuring customer satisfaction.
- Collaborating with project managers on rescheduling jobs.
- Keeps live production schedule up-to-date and current.
- Ensures all paperwork, data entry are entered correctly.
- Responsible for confirming permits and porta potties.
- Takes ownership of customer escalations, ensures timely communication, and does what is necessary to resolve the issue.
Scheduling Coordinator Requirements:
- High school diploma or GED preferred and 1 years of experience in scheduling OR a combination of education and experience that illustrates a proven track record in this field.
- Bilingual Preferred
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
Company Benefits:
- Family Feel: Family owned and operated for over 40 years!
- Work Life Balance: Monday - Friday, No weekends!
- Culture: Become a part of a family-oriented team atmosphere.
- Impact_ : _We help make our homeowner's lives better!
- Benefit Package: Medical, Dental, Vision, HSA, 401(k) with company match, Employer Paid life insurance $50,000, PTO, Holiday Pay and many more.
To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.
Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $50,000
