What are the responsibilities and job description for the Training Coordinator position at Erie 1 BOCES?
Location : Erie 1 BOCES Management Services E1B Education Campus West Seneca, NY
Hours : 8 : 00AM – 4 : 00PM
Hourly Salary : $32.38
Generous Benefits Package including but not limited to the following : Employment - Erie 1 BOCES ()
15 Paid annual Holidays
Generous Paid Personal / Sick time
Generous Paid vacation days
Premium Health and Dental plans (E1B pays 85%)
Life insurance at NO cost to you
FSA plan
Commitment to Diversity, Equity, and Inclusion
NYS Retirement System
403b AND 457 retirement plans
Job Responsibilities :
The Training Coordinator, Management Services, is part of a team supporting the automated substitute call-in software services and other software applications and services that support substitute coordination, management and recruiting services for school districts. The training coordinator commands an extraordinary level of understanding of the operations and functions associated with complex software applications and communicates these understandings to others both internally and in school districts. These trainings take place in a wide variety of settings - one on one, small group, large group, in person, asynchronous or synchronous connections . Additionally, research and development are also central to the training coordinator’s range of duties and responsibilities. The team relies on the training coordinator to investigate, evaluate, optimally configure, and share information (in understandable and appropriate ways) to others about new software, new modules for existing applications, new technological devices, new connectivity schema and ways to meet applicable reporting requirements in connection with the services that support substitute coordination, management and recruiting for school districts.
Specific Duties :
Plans, develops, and conducts training sessions for all assigned applications; these training sessions may be conducted in a variety of ways, including, but not limited to : live or in-person, individually, in small groups and in workshop / classroom settings, and virtually / remotely.
Provides technical consultation to districts for the automated substitute call-in service and all other assigned applications. Provides technical consultation for Management Services staff and appropriate internal / external staff implementation.
Attends local, regional and national group meetings related to supported applications and services and reports back and / or shares knowledge and information from these meeting with customers and team members.
Installs and tests new software releases for assigned applications.
Acts as a point of contact between school district personnel and Management Services staff for assigned applications.
Responds to user problems and tracks a problem's path to resolution, as assigned.
Prepares and presents informational material for assigned applications to be distributed during user meetings, workshops, web sites, etc.
Researches difficult questions or problems from districts, as well as challenges created by new regulations and requirements.
Prepares supplemental user documentation including creating videos.
Supports the team approach and promotes team guidelines.
Establishes and maintains good working relationships.
Substitute Coordination and Recruiting Services Duties :
Support the implementation to recruit and vet prospective job seeking candidates for school districts
Prepare and analyze survey results disseminated to WNY and other neighboring school district administrators including HR and Business School Officials
Assist and organize job fairs and / or hiring events
Manage application platforms including, but not limited to, Facebook, Monster, Indeed, LinkedIn, Craigslist, Bees, Hamburg Sun, and others
Process job applications by identifying suitable candidates to forward to next step
Schedule interviews
Internal Duties :
Provide backup for other team members
Inform supervisor of deviations from approved schedules
Maintain strict confidentiality
Assists Coordinator with any projects needing attention for the department which would include implementation of new districts coming on to or switching services
May include an occasional leadership role of the team
May include a role with budgeting / finance and purchasing for the services
Other duties may be assigned that are relevant to the civil service job description for this title.
Job Qualifications
Minimum Civil Service Qualifications :
Must hold permanent status as a Training Coordinator, OR; Must take the upcoming Erie County Civil Service exam for the title of TRAINING COORDINATOR which is scheduled for March 15, 2025. Applications for this exam Must Be Postmarked or Hand Delivered By : February 5, 2025.
Must meet minimum civil service qualifications for a provisional appointment as follows :
A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree and two (2) years of information technology experience involving the development, coordination and delivery of systems development services, which included on-going tasks in planning, coordinating and conduction of training programs for users of information technology; or :
B) Graduation from high school or possession of a high school equivalency diploma and five (5) years of information technology experience involving the development, coordination and delivery of systems development services, at least two (2) years of which included on-going tasks in planning, coordinating and conducting of training programs for users of information technology; or :
C) An equivalent combination of training and experience as defined by the limits of (A) and (B).
Desired Qualifications :
Detail-Oriented Demonstrated ability to focus on accuracy and thoroughness in tasks and projects. Strong organizational skills to manage multiple priorities effectively.
Fast Learner Proven ability to quickly grasp new concepts, systems, and processes. Adaptable to evolving technologies and workflows.
Team Player Excellent interpersonal skills with a history of collaboration in a team environment. Willingness to support colleagues and contribute to shared goals.
Proactive Self-motivated with a demonstrated ability to anticipate needs and take initiative. Capable of identifying opportunities for improvement and implementing solutions.
Ability to Learn and Grow Commitment to personal and professional development. Open to feedback and actively seeks opportunities to enhance skills and knowledge.
Ability to Tackle Projects and Issues on Short Notice Comfortable working under pressure with minimal preparation. Effective problem-solving skills with a track record of delivering quality results in tight timeframes.
APPLICATIONS WILL BE ACCEPTED THROUGH FEBRUARY 7, 2025
Position Start Date : 02 / 13 / 2025
Application Deadline : 02 / 07 / 2025
Civil Service Title : Training Coordinator
Job Number : 0125-0013
Salary : $32
