What are the responsibilities and job description for the Training Coordinator position at Independent Health?
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Overview
The Training Coordinator will assist in the design, development and implementation of training programs for new and existing associates. They will be responsible for supporting and delivering the training needs for all aspects of Pharmacy Benefit Dimensions (PBD) including organizational and operational training programs. They will help develop and maintain all documentation to support learning and education of the organization such as: manuals, tip sheets, job aids, presentations, policies and procedures. The Training Coordinator will work with associates from all levels of the organization to ensure successful development and implementation of training programs. Occasional evenings and weekends will be a requirement of the position.
Qualifications
- High school diploma or GED required. Associates degree preferred.
- Two (2) years of experience in group training, education, or presentations OR one (1) year of experience in group training, education, or presentations AND one (1) year of experience in health insurance or pharmacy benefit management (PBM) required.
- Experience with pharmacy on-line claims processing systems preferred.
- Experience with technical documentation and training preferred.
- Ability to create and deliver high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.
- Strong coaching, mentoring, problem solving, time management and organizational skills.
- Ability to manage multiple projects and prioritize in a fast-paced environment with minimal supervision.
- Ability to quickly understand software programs, complex technical concepts, processes, or functionality and translate them into easily understandable documents such as: manuals, tip sheets, policies, procedures, etc.
- Advanced PC and Microsoft Office applications required, proficiency with e-learning tools and corporate intranet and websites preferred.
- Excellent interpersonal, written and verbal communication skills.
- Proven examples of displaying PBDs values: Trusted Advisor, Innovative, Excellence, Guardianship, Dedication and Caring.
Essential Accountabilities
- Facilitate new hire training and refine operational and technical training as well as new hire curriculums. May be required to work both onsite and remotely.
- Assist with development and maintenance of training on new products, benefits changes, system updates, processes, queues, and reports.
- Assist in design and development of training materials from SOPs and other documentation.
- Deliver individual, small group, and large group training.
- Develop, deliver, and grade skill assessments.
- Provide feedback on participant’s performance.
- Manage new-hire onboarding process (network access, equipment provisioning and set up).
- Coordinate training and delivery schedules.
- Collaborate with QA to review trends and provide focused training where needed.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $22.00 - $27.00 hourly
Hiring Compensation Range: $22.00 - $27.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
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Current Associates must apply internally via the Job Hub app.
Salary : $22 - $27
