Population Health Navigator

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Behavioral Health team! The Behavioral Health Consultant (BHC) position is a behavioral health provider who operates both in a consultative role within the primary care setting and serves as a member of the Behavioral Health Program. The employee provides PCP-initiated consultation services that may include differential diagnosis, screenings, psychoeducation, brief intervention, and referral for further treatment. In addition, the BHC will maintain a case load, providing individualized mental health assessments, treatment, and counseling, as appropriate.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate's experience, skills, and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience, and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Screen Clients for needs around social drivers of health and connect to internal and external resources.
• Link to and/or enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.).
• Assist patients in digital navigation, including MyChart enrollment, setting up telehealth capabilities, and other digital assistance related to health.
• Conduct health outreach activities, through a variety of methods including campaign texting, appointment recalls, 1on1 patient phone calls, bulk referral ordering, and MyChart, as well as others.
• Assist with distribution and tracking of SDOH resources, including bulk mailing SDOH resources. This also includes Top Box Foods distribution, ordering Uber Health rides, and distributing other material resources.
• Use Epic to document work, create panels and outreach lists, respond to referrals, and communicate with clinical care teams.
• Build effective relationships with local social service agencies and hospital partners, advocating for clients in the process.

Education

• High School diploma or equivalent required
• Associates degree, some college or bachelor’s degree a plus

Skills and Knowledge

• Bilingual in fluency (English/Spanish) a plus (May be required to assist or work with non-English/Spanish only speaking patients and/or guests.)
• Verbal and written communications skills, including high level of comfort presenting to groups.
• A minimum of two years’ experience in community health, social or community services, or comparable experience preferred.
• Intermediate proficiency in Microsoft Office Preferred
• One (1) year of outreach, education, community health, or customer service experience

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Public Health

Ability to Commute:

• Chicago, IL 60647 (Required)

Work Location: Hybrid remote in Chicago, IL 60647

Salary : $18 - $24