Administrative Assistant

Division Or Field Office

Experience & Customer Service Division

Department of Position: Customer Care Operations Dept

Work From

Erie Home Office

Salary Range

$44,055.00 - $70,372.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
  
  

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under minimal supervision, provides administrative support for general management. Also develops automated office procedures and coordinates information and activities.

The Ideal Candidate Will Be

• Proficient in Microsoft Suite
• Committed to continuous learning
• Flexible
• Comfortable working with confidential information
  
  

Duties and Responsibilities

• Coordinates, completes and expedites specialized tasks and projects for general management. Organizes and maintains project files and related materials. Coordinates or compiles distribution of reports and maintains related files.
• Develops and maintains working knowledge of all departmental operations, systems and procedures. Recommends methods to improve workflow, simplify internal procedures and reduce costs.
• Provides direction and assistance to other clerical and administrative staff.
• Prepares or directs the preparation of reports, charts and statistical information for general management. Coordinates or compiles distribution and maintains related files.
• Performs research, analysis and flowcharting activities to assist in communicating information.
• Opens and screens incoming mail, gathers pertinent information for response and initiates follow up action as required. Composes correspondence, conveys information to appropriate persons and initiates activities as required.
• Maintains personnel files, records, and diary system as required. Maintains attendance records and performs system administration activities as required.
• Performs clerical duties, including scheduling appointments and meetings, making travel arrangements, answering telephone inquiries and directing visitors. Types memos, letters, reports and related material. Takes dictation and transcribes correspondence.
  
  

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Decision Quality
• Ensures Accountability
• Job-Specific Knowledge
  
  

Qualifications

Minimum Educational and Experience Requirements

• High school diploma, or equivalent, required.
• Four years of previous related experience, or equivalent, required.
  
  
  
  

Additional Experience

• In-depth knowledge of word processing, spreadsheet, database and presentation software required.
• Proficiency in spelling, grammar, punctuation and correspondence formats required.
  
  

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (Lifting/Moving 20-50 lbs; Occasional (Ability to move over 50 lbs using lifting aide equipment; Occasional (

Driving; Rarely

Pushing/Pulling/moving objects, equipment with wheels; Occasional (

Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Climbing/accessing heights; Rarely