IT Supervisor

Division or Field Office:

Enterprise IT Infrastructure & Operations Division
Department of Position: IT Client Services Department
Work from:
Corporate Office, Erie PA Salary Range:
$97,388.00 - $155,567.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Closely supervises the work of individual contributors. Accountable for overall performance of a team that is part of a main function, including responsibility a mature IT applications.

Preferred Experience and Skills

• Prior supervisor experience and people leadership responsibility.
• Broad working knowledge of IT technology systems & tools.
• ServiceNow and Contact Center workforce management knowledge.
• ITIL certification and working knowledge of reporting and trending data analysis.

Focus Areas

• Manage all processes of IT Service Desk incident management, technology, and business support.
• Partner with multiple third-party technology support vendors.
• Support current & future projects to align with business customer portfolio needs.
• Continue building relationships with IT and Business partners to help minimize customer impact.

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Coordinates the daily activities of business or technical support or production team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Ensures teams' output meets quality and service level standards set by division and corporate leadership.
• Manages relationships with multiple audiences including business and IT partners up to the manager-level. Could manage vendor relationships.
• Manages to a budget. Provides minimal input into overall divisional budget. Continually monitors expenses throughout the year and revises expectations as needed.
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
• Keeps abreast of emerging trends, disciplines and technologies. Provides input into the functional strategy.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Collaborates (Leader)
• Self-development (Leader)
• Customer Focus (Leader)
• Instills Trust (Leader)
• Persuades (Leader)
• Drives vision and purpose (Leader)
• Decision Quality (Leader)
• Cultivates Innovation (Leader)
• Nimble Learning (Leader)
• Develops Talent (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Ensures Accountability (Leader)
• Optimizes Work Processes (Leader)

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree, or four-year related experience required.
• Advanced degree preferred.

Additional Experience

• Prior supervisory or leadership experience required.
• In-depth knowledge of related IT disciplines required.
• Five years experience in related IT function or five years business experience and successful completion of ERIE's IT Leader Program required.
• Proficiency with word processing, spreadsheet and database software required.

Designations and/or Licenses

• Completion of relevant designations or training preferred.

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
• Driving; Rarely
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Occasional (<20>
• Climbing/accessing heights; Rarely

Nearest Major Market: Erie

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.