What are the responsibilities and job description for the Sales Application Engineer position at ERMCO-ECI?
Overview
The Sales Application Engineer plays a critical role in aligning technical solutions with customer needs, blending engineering expertise with sales acumen to drive business growth. This role involves direct interaction with customers to understand their requirements and providing tailored solutions that align with their goals.
Responsibilities
Key Responsibilities:
The Sales Application Engineer plays a critical role in aligning technical solutions with customer needs, blending engineering expertise with sales acumen to drive business growth. This role involves direct interaction with customers to understand their requirements and providing tailored solutions that align with their goals.
Responsibilities
Key Responsibilities:
- Serve as the go-to technical resource for the sales team, answering customer queries regarding product capabilities, performance, specifications and training.
- Analyze and understand customers’ needs to propose customized solutions that offer the best technical and cost-effective outcomes.
- Maintain in-depth knowledge of our product offerings, including features, benefits, and applications, to recommend the most suitable solutions.
- Collaborate with the engineering team to ensure proposed solutions are feasible, align with company capabilities, and comply with relevant industry standards and regulations.
- Prepare and deliver technical documentation, like product specifications and user manuals.
- Provide ongoing technical support and troubleshooting after the sale to ensure customer satisfaction.
- Keep informed of new technologies, market trends, and competitor products to inform product development and improvement.
- Gather and analyze feedback from customers to enhance product offerings.
- Work with sales and marketing teams to create effective sales strategies.
- Hold a Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related technical field OR equivalent work experience in the Sales or Engineering field. Advanced degrees or certifications are a plus.
- Experience in contract management, project management, or a related field.
- Comprehensive understanding of the company’s products, including technical specifications and applications. Experience in a manufacturing environment is a plus.
- Proficiency in relevant engineering and design software.
- At least 3 years of experience in a technical sales or engineering role, with a demonstrated ability to solve customer problems. Previous experience as a Standards Engineer is a plus.
- Proficiency in technical documentation and proposal writing.
- Strong communication skills, with the ability to explain complex technical concepts in an understandable manner.
- Excellent problem-solving skillscritical thinking skills and creativity in developing solutions to meet customer needs.
- High level of customer service orientation and the ability to foster long-term customer relationships.
- Collaborative mindset, with experience working in cross-functional teams.
- Initiative-taking with a strong drive to achieve sales and technical objectives.
- Adaptable to new technologies and evolving customer requirements.
- Familiarity with the power industry, transformer engineering, and transformer loading and its impact on utility systems and transformer lifecycle.
- Familiar with IEEE, NEMA, ANSI, CSA, and related industry standards. Additional knowledge of NEC, FM, and UL are a plus.
