Operations Support Manager

Position: Operations Support Manager

Pay: Pathway to $6K Monthly!

Location: Hamel, IL

Hours:

• Full-Time
• Mon-Fri or Tues-Sat
• 8- or 10-hour day shifts available with overtime opportunities

Benefits:

• Bonuses
• Performance Pay
• 401(k) with company contribution
• Health Insurance
• Vision Insurance
• Dental Insurance
• Personal Financial Education program
• Continuous Ongoing Training (on-site & off-site training programs)
• Company Events

Requirements:

• Leadership experience in a managerial or supervisory role, specifically in HVAC or related industry
• Strong background in managing and coordinating operations such as warehouse and inventory management, fleet maintenance, and field support functions
• Experience with HR responsibilities, including hiring, documenting, training, performance management, and fostering a positive workplace culture
• Familiarity with dispatching and scheduling processes to optimize service and install department efficiency
• Customer service experience and able to oversee customer service operations and ensure high levels of customer satisfaction
• Knowledge of fleet maintenance processes and experience in coordinating vehicle service and upkeep
• Ability to analyze data and metrics to drive improvements in operational efficiency and team performance
• Exceptional verbal and written communication skills for effective leadership and coordination across multiple departments
• Familiarity with industry-specific software for inventory, CRM, dispatch, and fleet management; general comfort with office tools, technology, and communication platforms
• Ideal candidate is organized and loves to solve problems
• Bachelor's degree in Business Administration, Operations Management, or related field preferred
• Able to pass a background check and drug test upon hire
• Valid driver's license and a good driving record

Summary:

We are excited to announce the creation of a new Operations Support Leader position that will be pivotal in supporting and enhancing our field operations, including Maintenance, Service, and Install departments.

In this role, you will take ownership of the essential functions that keep our business running smoothly. From leading customer service representatives (CSRs) and dispatchers, to coordinating warehouse and inventory management, fleet maintenance, and human resources functions, you will play a critical role in ensuring operational excellence.

This is more than just a leadership role—it’s an opportunity to help shape the personality and future of a key department in our company. Your vision, expertise, and leadership will be instrumental in building a department that supports our growing organization and enhances our ability to deliver outstanding service to our customers.

Why Join Us?

• Impactful Leadership: Lead and develop teams, including CSRs and dispatchers, to ensure smooth and efficient operations.
• Diverse Responsibilities: Take charge of critical functions such as inventory management, fleet maintenance, and HR leadership.
• Growth Opportunity: Be part of building and shaping a new department, with the ability to make lasting contributions to the company’s success.
• Collaborative Culture: Join a team that values innovation, teamwork, and a commitment to excellence.

This role is ideal for an organized, results-driven professional with a passion for leadership, a strategic mindset, and the ability to thrive in a fast-paced environment. If you’re ready to take your career to the next level and play a key role in our company’s growth and success, we want to hear from you!

Job Type: Full-time

Pay: Up to $6,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Work Location: In person

Salary : $6,000