What are the responsibilities and job description for the IT Help Desk Specialist position at ERP Initiatives Group Inc.?

Job Summary

We are seeking a skilled IT Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to ensure the smooth operation of our IT systems.

Responsibilities

Install and configure computer hardware, software, systems, networks, printers, and scanners
Monitor and maintain IT infrastructure including firewall, LAN, and operating systems
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Provide technical support across the company (this may be in person or over the phone)
Set up new users' accounts and profiles and deal with password issues
Respond promptly to service requests using ServiceNow ticketing system
Manage computer management tools like Jira to track issues and resolutions

Requirements

Proficiency in computer hardware, IT infrastructure, firewall, LAN, operating systems (Linux preferred)
Strong customer service skills with the ability to communicate effectively with non-technical users
Familiarity with ServiceNow for ticketing purposes
Experience in computer management tools like Jira is a plus

If you are a proactive problem solver with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity as an IT Technician.

Job Type: Contract

Schedule: