Housekeeper

JOB DESCRIPTION

Title: Housekeeper

Reports To: Customer Service/ Hospitality Manager

SCOPE OF POSITION:

To ensure guest satisfaction by delivering quality service, consistency, and executing excellence through the entire guest experience. Ensuring standards of cleanliness, hygiene and tidiness are maintained throughout the resort

DUTIES & RESPONSIBILITIES

PRIMARY DUTIES:

• Professionally clean and maintain units in accordance with company standards

• Clean and tidy up resort units (wagons, tipis, outdoor kitchens, etc.), hallways, elevators, lobbies, common areas, fitness and business centers, and restaurants

• Dust and polish various surfaces and furniture

• Vacuum, sweep, and mop floors

• Empty trash bins

• Change linens and towels and replace toiletries

• Clean outdoor kitchens, bbq grills, stock kitchen supplies.

• Wash linens and laundry and stock supply shelves.

• Provide laundry services for guests

• Collaborate with the housekeeping team to complete the daily cleaning schedule

• Restock cleaning supplies in the hand cart.

• Report any issues that require maintenance

• Effectively communicate by relaying information to management or correct personnel.

KNOWLEDGE, REQUIRED EDUCATION & CERTIFICATES / SKILLS

• High school diploma or GED certificate

• Basic knowledge of cleaning equipment and supplies

• Physical stamina for being on your feet throughout shifts

• Meticulous attention to detail

• Able to follow instructions

• Time-management skills

• Understand Company Policy Guide

• Be able to speak, read, write and understand English in the workplace.

• Detail Oriented. Self-Starter

• Ability to work multiple shifts, day, evenings, week days, week ends.

• Experience in a resort or Hotel/motel Industry (desirable).

• Must have a valid driver’s license and a clean Motor Vehicle Report.

PHYSICAL DEMANDS:

Must be able to stand and exert well-paced mobility for duration of shift Must be able to exert a well-paced ability to reach other areas of the Resort on a timely basis. Must be able to lift, up to 50 lbs., heavy items, totes, luggage on a regular basis Must be able to push or pull up to 50lb heavy carts and equipment. Must be able to bend, squat, stretch and lift to fulfill tasks.

PERSONAL ATTRIBUTES

Be honest and trustworthy Possess cultural awareness and sensitivity Be flexible Respect – For others and yourself Cooperation – If you need help, ask. If you are asked for help, give it. Devotion – Sincere interest in helping our customers and other staff members “WOW” – Deliver unexpected great service Fun – Be a passionate team player and have FUN!

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday
• On call
• Weekend availability

Willingness to travel:

• 25% (Preferred)

Work Location: One location