What are the responsibilities and job description for the Customer Experience Manager - Escape Room position at Escapology (Escape Rooms)?
- Managing day to day operations of our escape room business.
- Manage all staff on duty.
- Prepare weekly schedules.
- Handle disciplinary issues.
- Create the daily reports required by Management.
- Responsible for payments and guest issues.
- Create social media content and engage with audience.
- Respond to customer reviews.
- In addition to these tasks the General Manager would need to be competent at the Game Mastering/Game Hosting as follows:
- Perform activities that facilitate the customer service experience (meeting and greeting customers; customer check in; pre-game service; running/game mastering multiple games at once; interacting with customers; post game experience).
- Reset games after they have been played.
- Perform general tasks around the venue to assist in its operation.
- Upsell games and merchandise to customers.
- Deliver an excellent and professional customer service experience to customers.
- Maintain safety standards.
- Cleaning and sanitizing the area in and around the venue to high standards.
- Standing for extended periods
General Characteristics
- Outgoing and confident with good communication skills.
- Welcome guests with a warm welcome, smile, and positive attitude.
- Flexibility for hours worked with weekend availability.
- Must be able to stand, stoop and lift objects up to 20 pounds during a shift.
- Fun and friendly.
- Competent computer operation with the ability to type quickly and accurately.
- Able to multitask; able to manage high pressure situations.
- Good initiative; does tasks that need doing without needing prompting.
- Able to work within a team; a good team player.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Rotating weekends
- Weekends as needed
Experience:
- Management: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Columbus, GA 31907 (Required)
Work Location: In person
Salary : $14 - $18
