What are the responsibilities and job description for the IT Helpdesk position at ESCO Manufacturing?
“The diversity of the job and great management are what made me stay with this company for so long.” ~ Neil Warne (Welder) is ESCO’s first employee from 1965. And yes, he’s still working to this day!
Job Title: IT Helpdesk
Organization Description: ESCO Manufacturing is the 2024 SBA Family Business of the Year and the premier wholesale sign manufacturing company headquartered in the heart of the Midwest in Watertown South Dakota. Our mission is to be a leader in the sign industry by providing the best value in visual identification and advertising to our customers, through excellent work ethics and high standards of business practices. For more information, visit www.escomanufacturing.com
About the job:
As IT Helpdesk for our company, you will enjoy working in our family-like atmosphere that strives for teamwork, innovation, and personal growth. Each day provides new challenges through custom projects and in-house training opportunities. Our Core Values of One Team, Integrity, and Engaged are engrained into our culture, and our team members are rewarded for their efforts. We’re living our Vision by creating WOW experiences for our team members, customers, and communities!
Major Job Duties:
- Maintain, troubleshoot, and upgrade data processing, information systems, electronic communications, and data retrieval on Vantage system.
- Perform all necessary system operator tasks as required.
- Respond to user needs relating to hardware malfunction or additional equipment in a timely fashion.
- Training users on applications as necessary.
- Perform system maintenance tasks and monitor equipment on a regular basis.
- Maintain procedures in cooperation with management relating to IT security issues.
- Perform software installation of all necessary systems and applications including upgrades and new releases on all applicable computer systems.
- Ensure servers and network are secure from unauthorized access and viruses.
- Monitor web sites for any unauthorized intrusions, update and rewrite code as needed for products and product pricing.
- Assist in conducting internal software and licensing audits and ensure compliance standards.
- Carry out all instructions from supervisor in a timely fashion.
Required Qualifications:
- High school diploma, GED, or equivalent
- Preferred 2 year or more post-secondary degree in a related IT field of study.
- Prior information technology or systems administration experience preferred.
- Knowledge of C# programming language preferred.
- Knowledge of VMWare
- An understanding or TCP/IP routing, DNS, and firewalls
Knowledge and Skills:
- Excellent written and verbal communication skills and documentation skills.
- Ability to think logically.
- Ability to plan and to prioritize.
- Ability to deliver results and meet SLAs (Service Level Agreements)
- High personal standard of Customer Service
- Proficient in assessing and troubleshooting hardware (i.e., desktops, laptops, printers, etc.)
- Proficient with Microsoft Windows OS (Operating System), basic security and its built-in applications (i.e., Outlook, Word, Excel, and Adobe).
- Windows Server, Windows Operating Systems
- Proficient with Mac OS and its built-in applications
- Proficient with Google Applications
- Experience in utilizing ticketing systems to track and resolve customer needs.
- Ability to take ownership of tasks and see them through to a resolution.
- Excellent organizational and time management skills
- Strong work ethic and high level of personal integrity and accountability
Job Type: Full-time
Pay: $19.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Watertown, SD 57201: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $27
