What are the responsibilities and job description for the Business Analyst HYBRID position at eSense Incorporated?
CalSTRS Request # 5000003021 – Business Analyst
Statement Of Work
The Business Analyst (Contractor) shall have extensive business analysis experience and knowledge with a proven track record in IT Service Management (ITSM) and IT Asset Management (ITAM) implementations to lead requirements elicitation, process optimization, and assist in tool configuration efforts for CalSTRS ITSM/ITAM implementation project in order to meet business objectives.
Minimum Technical Qualifications
It is desirable for the proposed project person to have the following listed experience, knowledge, skills and abilities:
Statement Of Work
The Business Analyst (Contractor) shall have extensive business analysis experience and knowledge with a proven track record in IT Service Management (ITSM) and IT Asset Management (ITAM) implementations to lead requirements elicitation, process optimization, and assist in tool configuration efforts for CalSTRS ITSM/ITAM implementation project in order to meet business objectives.
Minimum Technical Qualifications
- At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:
- Creating and maintaining requirement management plan
- Assessment of analysis scope and tasks
- Planning business analysis tasks
- Facilitating joint application design (JAD) and/or collaborative design sessions
- Elicitation, definitions and documentation of various business, user, and system requirements
- Analysis for business process improvement, application design and workflow automation
- Modeling and documenting new functional requirements; use case development.
- Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers.
- Work closely with the ServiceNow implementation vendor team.
- At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (CalSTRS may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process)
- Business requirements, business rules, and business process model
- Use cases, functional requirements and/or functional specifications
- Non-functional requirements
- Stakeholder requests
- Procurement documentation
- Transition plans and/or implementation requirements
- Traceability matrices
- At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non- functional requirements, design specifications and provide full traceability for projects.
It is desirable for the proposed project person to have the following listed experience, knowledge, skills and abilities:
- Experience as a Business Analyst with the State or Federal government.
- Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:
- Incident Management
- Change Management
- Problem Management
- Configuration Management
- Hardware Asset Management
- Software Asset Management
- Cloud SaaS Cost Management
- Request Management – Service Catalog
- End User Experience
- Service Portfolio
- Asset Discovery
- Service Level Management
- IIBA Certified Business Analysis Professional (CBAP or CCBA). CalSTRS may request a copy of Certification.
- Experience in Agile project management methodology or Scaled Agile Framework.
- Experience in the ITIL Framework.
- Bachelor degree in Computer Science, Computer Engineering, Management Information Systems or related fields from an accredited or government-sanctioned college/university. CalSTRS may request a copy of degree.
- The proposed project person will be able to adhere to the hybrid working model by working on-site 2-3 days per week at CalSTRS Headquarters, West Sacramento, CA. If no, provide a short explanation.
