Lead Desk Clerk

Under the direct supervision of the General Manager, the primary functions of this position are to train new employees to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservations, and room assignment activities. The person serves as a point of contact for desk clerk staff.

ESSENTIAL DUTIES AND RESPONSIBILITES (and other duties as assigned)

Trains new staff in the following areas:

• Greets, registers, and assigns rooms to guests confidently, professionally, and friendly manner. Providing excellent customer service.
• Makes and confirms reservations.
• Prepare daily housekeeping assignments indicating rooms with scheduled linen changes or incoming/departing clients.
• Answers inquiries about to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Computes bill, collect payment and makes change for guests.
• May be called upon to do entry level accounting tasks, such as bank deposits and/or daily audit reports.
• Transmits and receives telephone messages.
• Keep lobby areas clean and neat.
• Stock gift shop and ring up sales.
• Bucket checks to be performed by each shift to verify data as it pertains to (1.) Guest name, (2.) Guest address, (3.) Room rate, (4.) Date of departure, (5.) Number of Guests in room and (6.) Credit card info
• Communicate harmoniously and professionally with coworkers – sharing all information and updates.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Provides administrative support to management staff.
• Prepare and distribute daily occupancy report summaries.
• Follows SOP created for Front Desk; revises with manager as needed.

EDUCATION (and/or) EXPERIENCE

• Strong knowledge, understanding and sensitivity to the Inupiat culture.
• High school or equivalent certification.
• One (1) year of hotel clerical or administrative experience.
• An equivalent combination of training and experience.
• Ability to operate standard office machines and basic understanding of computers.
• Knowledge of efficient office procedures.
• Ability to speak in a clear and understandable manner and write legibly.
• Must be able to work independently and must be willing to work shifts that vary from day to night and operate seven days a week.
• The ability to speak and understand the Inupiaq language is important and preferred.

ASRC is a drug free workplace and pre-employment drug testing is part of the hiring process. ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status. EOE: M|F|D|V Know Your Rights: Workplace Discrimination is Illegal

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act. ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person