What are the responsibilities and job description for the Lead Desk Clerk position at Holland America Line Careers?
Lead Desk ClerkDepartment : Guest ServicesEmployment Type : Seasonal - Full TimeLocation : Westmark Fairbanks Hotel and Conference CenterDescriptionService Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.Responsibilities
- Manages sales and customer service functions related to guest registration, inputs & processes reservations and revenue collections from guest.
- Supervises Desk Clerks and is responsible for all front office activity.
- Ultimately ensures guests are satisfied with their stay and is crucial in resolving customer complaints, billing questions, and any other guest related issues.
- Communicates and coordinates with multiple departments in a friendly and professional manner.Requirements
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
- Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Dedicated commitment to a diverse, equitable, and inclusive work environment.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).Knowledge, Skills, & Abilities :
- Ability to communicate verbally and written both in person and over the phone and radio.
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand / walk / work on feet for minimum of 8 hours per day.Benefits
- Reward for Referral Program
- Experience - Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional GrowthHAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
