Commercial Roofing Service Coordinator

Eskola, LLC – Roanoke, Virginia

Visit Our Website: https://eskolaroofing.com

Compensation:

• $50,000 - $60,000 annually (Based on Qualifications & Experience)

Benefits Offered:

• Medical, Dental, Vision, Life, & Disability Insurance
• 401K & 401K Matching
• Paid Time Off
• Health Savings Account
• Equal Opportunity Employer

Employment Type:

• Full-Time (In Person)

Job Description:

Eskola, LLC – The Roanoke, Virginia branch is seeking a motivated individual to join our fast-paced team as a Commercial Roofing Service Coordinator. The Service Coordinator is responsible for managing service operations, ensuring timely response to customer needs, coordinating repairs, and supporting the service team. This position serves as the primary point of contact between clients, technicians, and management, ensuring effective communication and efficient service delivery.

Job Duties and Responsibilities:

Customer Service & Communication:

• Act as the main point of contact for clients regarding service requests, updates, and follow-ups.
• Maintain professional and courteous communication with customers to address their inquiries and concerns.

Service Scheduling & Coordination:

• Schedule service appointments and dispatch technicians to job sites efficiently.
• Monitor job progress and adjust schedules as needed to meet customer deadlines.
• Coordinate with subcontractors and vendors for specialized tasks.

Work Order Management:

• Create and manage work orders in the company's software system.
• Ensure all documentation, including service reports, photos, and notes, is complete and accurate.

Resource Allocation:

• Allocate equipment, materials, and manpower for service jobs based on project needs.
• Track and report on inventory used during repairs.

Billing & Invoicing:

• Review completed work orders and prepare invoices for billing.
• Communicate with customers about costs, warranties, and payment terms.

Compliance & Safety:

• Ensure technicians adhere to safety regulations and company policies.
• Verify that all permits and inspections are completed as required.

Team Collaboration:

• Collaborate with the sales team to generate leads and estimate repair jobs.
• Provide feedback to management on customer trends and service improvements.

Reporting & Record Keeping:

• Maintain detailed records of service activities, customer interactions, and project statuses.
• Generate reports for management on service performance metrics.

Job Requirements and Qualifications:

Experience:

• At least 2 years of experience in service coordination, dispatch, or customer service role, preferably in commercial roofing or a related construction field.
• Familiarity with roofing systems, materials, and repair processes is highly preferred.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with service management software and Microsoft Office Suite.
• Problem-solving skills and the ability to work under pressure.

Key Competencies:

• Attention to detail.
• Ability to build and maintain customer relationships.
• Flexibility and adaptability to changing priorities.
• Strong leadership and team coordination skills.

Preferred Skills & Certifications:

• OSHA 10 hour or 30-hour card
• Bilingual (Including English)

Why Eskola, LLC?

At Eskola, LLC you will learn a variety of valuable skills amongst a team that is incredibly passionate about our mission to help customers solve their roofing needs with customized solutions.

Eskola, LLC is an Equal Opportunity Employer. Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

Perks:

• Company provided iPhone, computer, and tablet with the latest software.
• Opportunity for advancement within the organization
• Extensive trade specific training
• Experienced support team with years of sales and technical expertise

About Eskola, LLC:

Originally established in 1972, Eskola has been installing commercial and industrial roofing systems throughout the North and Southeastern United States. We have completed hundreds of new and re-roof installations. Our professional management team brings many years of field experience to the company’s leadership positions, giving our clients peace of mind that the signatures on our contracts are signed by true roofing professionals.

We believe that strong customer and client relations are an important building block to a successful business model, and we want all our customers to receive both the best and most prompt service possible. We believe that a successful business model requires a friendly business environment, and we want all our employees to have a safe work environment; we, therefore, require that all of our employees undergo background checks and drug screening, and we have implemented strict safety guidelines that exceed the standards set forth by OSHA and ANSI.

Top-quality workmanship, prompt customer service, and stringent employee safety are our top priorities, and we consider anything less to be unacceptable. Throughout the passage of time, many things have changed, but our commitment to service, workmanship, and our people is unwavering, and we believe it serves as the basis for our continued success and growth.