Commercial Roofing Service Manager

Eskola, LLC – Roanoke, Virginia

Visit Our Website: https://eskolaroofing.com

Position: Commercial Roofing Service Manager

Compensation:

Benefits Offered:

• Medical, Dental, Vision, Life, & Disability Insurance
• 401K & 401K Matching
• Paid Time Off
• Health Savings Account
• Equal Opportunity Employer

Employment Type:

Job Description:

Eskola, LLC – The Roanoke, Virginia branch is seeking a motivated individual to join our growing team! The Commercial Roofing Service Manager oversees and coordinates all aspects of the service department, ensuring high-quality service delivery, efficient team management, and customer satisfaction. This role involves supervising service technicians, managing budgets, maintaining client relationships, and ensuring compliance with company and safety standards.

Job Duties and Responsibilities:

Service Operations Management:

• Manage the Service Department for optimum performance, efficiency, and profitability.
  
• Plan, schedule, and oversee roofing service projects to ensure timely and efficient completion.
  
• Inspect and assess service jobs for scope, cost, and resource allocation.
  
• Monitor inventory levels of materials, tools, and equipment.
• Ensure service jobs are executed in compliance with safety regulations and company policies.

Team Leadership:

• Recruit, train, and mentor service technicians and administrative staff.
  
• Assign tasks and projects, providing support and guidance as needed.
  
• Conduct regular team meetings to review performance and discuss improvements.
  
• Manage employee schedules, including on-call rotations and time off.

Customer Relations:

• Serve as the primary point of contact for clients regarding service work.
  
• Address customer concerns, complaints, and inquiries in a timely and professional manner.
  
• Develop and maintain long-term relationships with key clients to ensure repeat business.

Financial Oversight:

• Prepare and manage the service department budget.
  
• Track project costs, labor expenses, and profit margins.
  
• Generate and present regular financial reports to senior management.

Business Development:

• Identify opportunities for additional services or upselling.
  
• Collaborate with the sales team to generate leads and secure contracts.
  
• Stay updated on industry trends, new technologies, and market demands.

Documentation and Reporting:

• Maintain accurate records of service requests, job progress, and completed projects.
  
• Ensure all warranties and post-service follow-ups are documented and fulfilled.
  
• Provide detailed service reports to clients and management.

Job Requirements and Qualifications:

Education and Experience:

• Minimum 5 years of experience in commercial roofing, with at least 2 years in a management role.
  
• Strong knowledge of roofing materials, systems, and installation techniques.

Skills and Competencies

• Exceptional leadership and team management skills.
  
• Strong organizational and problem-solving abilities.
  
• Excellent verbal and written communication skills.
  
• Proficient in project management software and Microsoft Office Suite.
  
• Ability to read and interpret blueprints, schematics, and technical manuals.

Certifications

Preferred Skills & Certifications:

• Above average knowledge of commercial roofing software (Data-Forma, Foundation)
  
• Aerial Man lift and Forklift Certified
  
• Experience managing customer expectations
  
• Bilingual (Including English)

Work Environment and Physical Requirements:

• Primarily office-based with regular site visits.
  
• May require climbing, lifting heavy materials, and working at heights.
  
• Not afraid of heights or ladders.
  
• Flexible schedule, including availability for emergency service calls.

Why Eskola, LLC?

At Eskola, LLC you will learn a variety of valuable skills amongst a team that is incredibly passionate about our mission to help customers solve their roofing needs with customized solutions.

This Commercial Roofing Service Manager role is an excellent opportunity for a skilled and driven individual who thrives in a dynamic, fast-paced environment. If you have a strong background in roofing, exceptional leadership skills, and a commitment to safety and quality, we encourage you to apply for this exciting opportunity to join our team.

Eskola, LLC is an Equal Opportunity Employer. Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

Perks:

• Company provided iPhone, computer, and tablet with the latest software.
• Opportunity for advancement within the organization
• Extensive trade specific training
• Experienced support team with years of sales and technical expertise

About Eskola, LLC:

Originally established in 1972, Eskola has been installing commercial and industrial roofing systems throughout the North and Southeastern United States. We have completed hundreds of new and re-roof installations. Our professional management team brings many years of field experience to the company’s leadership positions, giving our clients peace of mind that the signatures on our contracts are signed by true roofing professionals.

We believe that strong customer and client relations are an important building block to a successful business model, and we want all of our customers to receive both the best and most prompt service possible. We believe that a successful business model requires a friendly business environment, and we want all of our employees to have a safe work environment; we, therefore, require that all of our employees undergo background checks and drug screening, and we have implemented strict safety guidelines that exceed the standards set forth by OSHA and ANSI.

Top-quality workmanship, prompt customer service, and stringent employee safety are our top priorities, and we consider anything less to be unacceptable. Throughout the passage of time, many things have changed, but our commitment to service, workmanship, and our people is unwavering, and we believe it serves as the basis for our continued success and growth.