Workstation Support Technician I

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an Workstation Support Technician II for an exciting opportunity located in Fort Knox, Kentucky.

Job Description and Responsibilities

ESM is looking for a full-time Workstation Support Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:

As a Workstation Specialist, the individual is responsible for supporting end-user devices across the US Army Human Resource Command (HRC) enterprise, providing standardization of the workstation while enabling and managing customizations as needed.

• Supports end-user devices across multiple configuration requirements. Image, deploy, install, patch, sustain, and recover to support workstations as appropriate.
• Process requests for image development, image change software packages, and other workstation management across multiple tiers of support. Includes management of touch-labor incidents for VIPs and Multi-Function Devices.
• Test, manage, and sustains customized images across the managed fleet of workstations, comprised of multiple software and hardware configurations within multiple environments.
• Performs installations and coordination of workstation updates, cyber security packages, software updates, and baseline development activities, to include documentation, resolution, and notifications to leadership (when requested), the team and end-users.
• Perform maintenance and hands-on troubleshooting on government furnished IT equipment, such as printers, laptops, and monitors.
• Package and deploy application installations and patches.
• Install routine system updates and maintain required IAVA compliance standards.
• Provides Tier 2 IT Support to a customer base of 3000-4000 total Active duty military, government civilian, and government contractors.
• Performs other tasks as required by BME and the Government contracting team.

Required Knowledge, Skills and Abilities (KSA)

• Strong knowledge of workstation best practices and standards.
• Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations.
• Effective written and verbal communication skills.
• Demonstrate strong critical-thinking skills, as well as hands-on troubleshooting skills.
• Demonstrate ability to support tasks and issues through to completion.
• Ability to work independently after being trained and stay up to date with latest process changes, widespread issues, trends, and retain knowledge of resolutions to a variety of IT issues.
• Ability to create effective and professional customer service experience.
• Must be available to primarily work on-site (telework options to be determined after training).

Desired KSA

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision
• Net , A , CCNA, or MCSE Certifications preferred.

Minimum Training, Education, and Certifications

• Minimum 1-3 years of Tier II support.
• Must have a valid SEC certification.

Minimum Clearance

• Secret

Physical Requirements

• Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
• Physical demands associated with this position include extensive walking (including stairs) throughout offices and between buildings. May require use of public transportation, personal or Government vehicle to drive to local and/or remote office locations.

Additional Requirements

• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.