What are the responsibilities and job description for the Patient Service Representative (PSR) position at ESO Consultants?
Job Description: Patient Service Representative (PSR) Contract Assignment ID#: 337386 Date Range: 1/13/2025 - 4/12/2025 Program: Non-Clinical System: University of Pennsylvania Health System Facility: Chester County Hospital, West Chester, PA Unit: Fern Hill Medical Campus Pay Rate: $17 per hour Position Type: Patient Service Representative Shift Details: Schedule: Monday – Friday Hours: 8:00 AM – 4:30 PM (40 hours per week with mandatory 30-minute break) Location: Fern Hill Medical Campus, close to Chester County Hospital Clinic Hours: Mon-Thu 7 AM – 7 PM, Fri 7 AM – 5 PM Key Responsibilities: Answer telephones and direct calls as needed. Verify personal information with patients to ensure accurate data entry. Verify patient eligibility and benefits, and obtain authorizations/pre-certifications for services. Collect copays from patients at the time of service. Communicate with insurance companies to ensure proper use of CPT and ICD codes. Scan and upload paperwork into the Electronic Health Record (EHR) system. Assume role of scheduler as needed, coordinating patient appointments and ensuring scheduling accuracy. Collaborate with medical staff and administration to support quality patient care. Actively participate in quality control and performance improvement activities within the department. Maintain knowledge and proficiency in using insurance verification portals such as Pear, Availity, Navinet, United Healthcare, OneSource, and PATS. Required Skills and Tools: Must have experience with Epic and insurance verification. Familiarity with other insurance portals such as Pear, Availity, Navinet, United Healthcare, OneSource, and PATS is required. Strong organizational skills and the ability to multitask efficiently. Excellent verbal and written communication skills. Ability to interact professionally with hospital personnel, physicians, patients, families, and vendors. Knowledge of medical terminology and insurance verification processes. Demonstrated problem-solving and planning skills. Education: High School Diploma or equivalent required. Experience: Experience with patient registration and insurance verification. Strong customer service background and ability to handle sensitive patient information. Licensure/Certification: None required. Openings: 1 position available
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- West Chester, PA 19380 (Required)
Ability to Relocate:
- West Chester, PA 19380: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
