What are the responsibilities and job description for the Customer Service Representative position at ESP Enterprises, Inc.?
Job Summary: Customer Service Representative
Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
• Answers all incoming fare media phone calls from customers
• Processes all faxes and emails inquires
• Performs all assigned tasks as quickly and accurately as possible
• Follows all established policies, procedures and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Answers all inquiries related to fare media
• Initiates outbound call as needed
• Performs other duties as assigned
Minimum Job Requirements:
High school degree or equivalent plus two years’ experience in a Customer Service/Call Center.
Some college coursework preferred.
Must be a good team player.
Must possess a positive attitude.
Must use excel in a fast paced environment.
Able to work and respond in a high volume situation.
Willing to work extended hours.
Ability to type 40 plus word per minute (WPM).
Proficient in Microsoft Office.
Must pass a background check and a drug screen
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
