What are the responsibilities and job description for the Trainer and Technology Adoption Specialist position at ESP Legal?
Job Details
The Trainer / Technology Adoption Analyst will work closely with colleagues, stakeholders, practice groups, departments, and teams to participate in a range of business change and effective Technology adoption strategies. This is a challenging role, requiring a positive and flexible attitude, a strong understanding of law firm business processes, change management, training/coaching, and project management.
The Trainer / Technology Adoption Analyst will:
- Collaborate with the IT development team and training manager on business process analysis, consultation, design, implementation, and documentation
- Champion and implement Technology business change and improvement activity across the firm, supporting the vision for sustainable technology and establishing an environment for driving and enabling new ways of working with technology
- Deliver new hire and project-based training in collaboration with the Training Manager
- Provide insights and innovative suggestions to the Development team, as well senior managers in all departments, on ways to improve business change success across the firm
- Be the go-to expert for Technology change; providing guidance, sign-posting and good practice support to others
- Understand business function: concepts, practices, and procedures, including key business processes, drivers, and measures of success.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Advanced knowledge of the Windows 10-11 operating systems, Microsoft Office, desktop/laptop hardware and mobile devices. Apple/Mac experience is a plus
- Experience with iManage Document Management System and a variety of applications unique to law firms
- Creating and implementing Technology Adoption Programs
- Knowledge of effective engagement and facilitation techniques
- Excellent verbal, written and/or interpersonal communication skills
- Attention to detail and quality of work
- Understanding of the functional capabilities/limitations of technologies used by law firms
- Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
QUALIFICATIONS/EXPERIENCE:
- Bachelor s degree in computer science (or equivalent work-related experience) is preferred, as well as two years of experience working in a law firm environment.
- Analyzing and understanding customer and business needs, then translating them into application and operational requirements.
- Influencing, negotiating with and providing challenge to stakeholders and internal customers.
- Coordinating with project teams, setting a collaborative team culture, building capability and creating an environment of continuous change and learning.
- Providing technical expertise in business change, improvement and transformation.
- Setting standards in business change, improvement and transformation.
- Measuring and evaluating adoption, as well as the impact and learning from business change.
WORK ENVIRONMENT:
- The Technology Adoption Analyst position supports working from home and a hybrid format rotating between home and office based in Southern California. The firm reserves the right to require the position to report to and work from a firm office.
- This position is in a professional office environment that routinely uses standard office equipment.
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