SUMMARY :
The DME (Durable Medical Equipment) Coordinator plays a vital dual role in supporting patient care and clinical operations. The DME Coordinator processes requests for durable medical equipment (DME) for patients. As part of these duties, the DME coordinator interacts with patients about DME requests; consults medical clinicians for clinical decision-making regarding DME; assists in the creation of prescription letters for DME; interacts with DME suppliers about these requests; maintains up-to-date documentation of the requirements for EHC payers for DME; and serves as a resource for care teams for DME-related questions.
In addition to the DME Coordinator responsibilities, you will also perform a wide variety of Medical Assistant duties in support of the clinicians and in the provision of safe and whole person care to our patients. Please refer to the MA Job Description for full delineation of duties and responsibilities. Must Be Bilingual for this Position.
DUTIES AND RESPONSIBILITIES
1.) In the DME Coordinator role, Provide Services to Patients.
- Receives requests from patients requesting DME supplies.
- Receives requests from clinicians and nurses requesting DME supplies.
- As able, prepare prescription letters for DME supplies, under standing orders.
- Consults with clinicians as necessary for clinical decision-making on the appropriateness of the request and on diagnoses to support prescription.
- Interacts with DME suppliers regarding requests as needed.
- Faxes and documents in electronic health record DME requests and status updates.
- Completes and follows-up on documentation.
- Maintains up-to-date documentation on Shared X drive on payer eligibility and documentation requirements for payers accepted at EHC.
- Serves as resource team member for care teams for DME requests.
2.) In Accordance with MA Job Description.
Prepare patient for Exams and Assist Practitioners.Assist in Daily Maintenance of In-house Laboratory.GENERAL EXPECTATIONS :
MOTIVATION
Express enthusiasm and demonstrate a positive attitude and interest in the job.Exhibit self-motivation in undertaking new projects and assignments.Independently identify and resolve problems.Pursue personal and professional development.COMMUNICATION
Verbally present ideas and opinions in a clear and concise manner.Written communication is clear, concise, and well organized. Signature of MA includes full last name and title and is legible.Use effective listening skills and allow others to convey ideas.Handle conflicts by speaking directly to those individuals involved with gentleness and grace.Seek timely reconciliation with others following Biblical principles when wronged or after doing wrong to someone else.Establish and maintain open lines of communication with other staff and supervisors.Provide relevant information to immediate supervisor and staff regarding status of projects and programs.Maintain discretion and confidentiality in communicating with others.Communicate the love of Christ through interactions, not complaining or arguing, but expressing hope in Christ and His promises.Show respect for cultural differences and the dignity of each individual.Strive to put others at ease and to communicate in ways they can understand.Make hospitality and responsiveness to patients and each other a habit, adding warmth to our environment.QUALITY / SERVICE
Make consistent efforts to control cost while seeking ways to increase productivity and improve quality.Ensure the proper completion of work activities in a timely manner.Recognize critical situations and responds effectively.Maintain personal boundaries, taking on responsibility or tasks within limits of personal ability and MA role.Provide service cheerfully and respectfully.Support and participate in QI activities and projects.TECHNICAL KNOWLEDGE
Continue to expand personal and professional growth by recognizing current trends in specialty and effectively preparing to meet anticipated changes.Serve as a resource person by providing technical knowledge to others seeking advice and assistance.GENERAL RESPONSIBILITIES
Work in harmonious partnership with health center staff and volunteer to further Esperanza's mission and vision, to accomplish common goals, and to coordinate various activities.Adheres to policies and procedures of the health center and the regulations of governing agencies as they affect the department, recommending changes where appropriate.Promote "safety" practices.Favorably represent Christ and His mission at Esperanza within and outside the Health Center.Adhere to dress code policy at all times.Demonstrate habit of good attendance and punctuality by reporting for work whenever scheduled.Read and sign off on memos posted by supervisor for review in a timely fashionParticipate in departmental meetings and general staff meetings.Notify both supervisors prior to scheduled start time if anticipating lateness or absence.Notify both supervisors prior to leaving the clinic during business hours for any reason.Read daily assignment sheet prior to starting shift and follow through on all assignments. Identify short staffing and make attempts to cover those needs.Vacation requests are to be made using Esperanza's Vacation Request Form and approved by both supervisors prior to the vacation.To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates.
Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved. Learn More
