What are the responsibilities and job description for the IT Specialist (Part-Time) position at Esperanza?
Job Type
Part-time
Description
Job Overview :
The IT Support Specialist Role is responsible for providing technology support to employees on hardware, software, and network-related problems, as well as assist in the initial setup of any new users. This position is highly involved in answering questions and problem-solving.
Essential Functions :
- Assist all employees with any computer or IT related issues
- Create, add, and modify user accounts and services across our various platforms
- Assist users over the phone, in person, and remotely using multiple platforms
- Administration of SharePoint, Office365, firewalls, email filter, phone systems, mobile devices, and any other IT-related software
- Office365 support setting up devices and computers
- Understanding of virtual desktop environment and remote desktop technology
- Configure, deploy and relocate desktops, laptops, printers, and any other related devices
- Identify, report, and respond to potential cybersecurity threats
- Identify, troubleshoot, resolve, and document end-user system issue requests
- Ensure all requests are resolved promptly and with high-quality results
- Ability to organize, prioritize, and meet established deadlines
- Provide technical documentation for configurations and procedures
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
Requirements
HOURS PER WEEK : 25-30
HOURLY RATE : $20 / HR
SCHEDULE : M-F 9 : 30 - 3 : 30
Salary Description
20 / HOUR
Salary : $20
