What are the responsibilities and job description for the Dental Call Center Associate position at Espire Dental?
At Espire, you’re empowered to use your powers. You’ll have the freedom from all the barriers, limitations, and frustrations that keep you from focusing on patient care. We’re combining the world’s best dental care and technology with inspired hospitality. If you’re amazing and you’d like to have fun, be your best, and spread confidence and joy one smile at a time, it would be a pleasure to hear from you. Be part of something unique and use your powers for good.
Who You Are:
- Culture driven
- Trustworthy
- Authentic
- Committed to excellence
- Creative
- Engaging
- Fun
What You Bring:
- Accomplished exceptional results as a medical/dental office professional or health care administration specialist.
- Earned the respect of patients, colleagues, practice managers and doctors.
- Demonstrated excellent business and financial acumen.
- Created amazing patient experiences.
- Worked closely with patients and clinic providers.
- Take the next step and complete our online talent questionnaire. If you are selected, we use this information to ensure you have a successful experience with us.
What You Will Be Doing:
- Building outstanding relationships with patients and Espire team members.
- Working directly with practice business leaders, front office teams the business support center teams on a day to day basis to help drive exceptional patient care and experiences.
- Being the day to day direct point of contact for patients and the practice teams.
- Being a patient care and dental experience expert.
- New patient scheduling
- In-bound calls
- Form leads
- Phone, text, and email responses to patients
- Employee and patient referrals
- Being a Patient Care Navigator
- Handle Patient communications
- Make Post-operative calls
- Coordinate Doctor communications and letters
- Coordinate Outbound specialty referrals
- Prepare Thank you-cards
What You Will Get from Us:
- Competitive compensation packages
- Medical and vision insurance options
- Dental care for you and your immediate family
- Pet insurance
- Company-sponsored short-term disability benefits
- Voluntary long-term disability benefits
- Life insurance options
- 401(k) savings plan with competitive company match (Full-time)
- Paid time off
- A company that values its team members and overall patient experience in a fun environment
- A company that has been voted Top Dental Office year over year
Salary : $19 - $24
