What are the responsibilities and job description for the Inside Sales Coordinator position at ESPY Lumber Company?
Objective:
Successfully and efficiently provide inside sales support and coordination throughout the order process to ensure a positive customer experience.
Summary:
Responsible for quoting, purchasing, and order tracking for assigned accounts and outside sales employees.
Primary Job Duties:
- Timely and accurate preparation of quotes, purchase orders, and vendor order tracking on lumber and building supply products.
- Provide technical support to Outside Sales Representatives, Contractors, and Homeowners.
- Conduct root-cause analysis when there are discrepancies with quotes versus received goods.
- Process returns to vendors (RTVs)/boneyards.
- Timely and accurately process quotes to bids in system
- Respond to requests about status of orders
- Provide exemplary customer service experience at all times
- Source and purchase special order products, as needed
- Maintain job files and track job progresses
- Accurately and timely process all “credit due” and material returns requests
- Promptly handle incoming customer requests
- Promptly communicate any delays and/or backorders to customers and outside salesman
- Function as an effective liaison between ESPY and its customers
- Assist outside salespersons as directed
- Promote the Company’s Mission, Vision, and Values at all times.
- Maintain personal integrity and a high level of professionalism with internal and external customers at all times
Requirements:
- Prior experience in the building supply or construction industry
- Highly motivated self-starter who shows initiative and a drive for excellence
- Ability to work a flexible schedule including overtime if needed
- Proficient in MS Excel and Point of Sale systems
