What are the responsibilities and job description for the Patient Service Representative - Doctor's Office - Town & Country position at Esse Health?
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 120 physicians, in 45 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
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Esse Health is currently seeking a full-time Patient Service Representative for its' Mason Road Pediatrics office located in Town & Country!
Summary: The Patient Service Representative performs all or most of the following job duties: answering the telephones, scheduling patient appointments, checking patients in, collecting co-payments, verifying insurance, registering patients in the computer, checking patients out, scheduling follow up visit if needed, balancing monies and verifying orders at day end. May also be required to enter physician-related charges into the computer, as well as billing of hospital/nursing home charges. The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
The schedule for this position will be Monday - Friday, 8:00 a.m. - 4:30 p.m. and rotating Saturday mornings (typically once per month), 8:00 a.m. - 12:00 p.m.
Preferred Qualifications: Formal training which will probably be indicated by a high school diploma or equivalent; 1 or more years of experience working with the public, preferably in a healthcare setting. Other Knowledge, Skills and Abilities: Knowledge of medical terminology, knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc., ability to recognize priority or emergency phone calls, ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset, ability to perform multiple tasks in a fast-paced environment, ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day, proficient with Windows-based PC environment.
To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn! Search "Essehealthbenefitsu".
Benefit highlights & more!
• Multiple medical coverage benefits
• Generous PTO policy 8 paid holidays
• 401k match profit sharing
• Tuition reimbursement
• Wellness program
EOE
