General Manager (HC)

Company Overview Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

launched Intention Health Ventures to develop and commercialize our technology innovations.

Job Title General Manager - House Calls Services

The General Manager (GM) for House Calls Services will be responsible for overseeing and managing the overall operations of the company’s home-based healthcare services. This includes overseeing staff, ensuring patient satisfaction, managing financial performance, and ensuring compliance with relevant healthcare regulations. The GM will work closely with medical teams, administrative staff, and external partners to ensure the effective delivery of care to patients in their homes.

Key Responsibilities

• Leadership & Team Management
• Lead and manage a diverse team of healthcare providers, administrative staff, and support personnel.
• Provide guidance and training to ensure high levels of performance, professionalism, and patient care.
• Conduct regular performance reviews, provide feedback, and foster a collaborative and motivating team environment.
• Develop recruitment and retention strategies to build and maintain a high-quality team of healthcare professionals.
• Operations & Service Delivery
• Oversee the daily operations of the home healthcare services, ensuring smooth and timely service delivery to patients.
• Develop and implement strategies to improve operational efficiency and service quality.
• Coordinate logistics, including scheduling home visits and ensuring the availability of necessary medical equipment and supplies.
• Collaborate with healthcare providers to ensure effective communication and patient care coordination.
• Financial Management
• Develop and manage budgets, ensuring cost-effectiveness while maintaining high-quality service.
• Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed.
• Oversee billing, insurance claims, and revenue cycles, ensuring compliance with payment protocols and regulations.
• Compliance & Quality Assurance
• Ensure all services comply with local, state, and federal healthcare regulations, including patient confidentiality and safety standards.
• Regularly review and update policies and procedures to ensure compliance with the latest healthcare laws and guidelines.
• Implement quality control processes to maintain high levels of patient satisfaction and service standards.
• Patient and Client Relations
• Build and maintain positive relationships with patients, families, and external partners.
• Address and resolve any patient or client concerns, ensuring issues are resolved promptly and satisfactorily.
• Ensure patient satisfaction through continuous monitoring of feedback and implementing improvements based on input.
• Strategic Planning and Business Development
• Collaborate with senior management to develop long-term strategies and goals for the house calls service.
• Analyze market trends and opportunities to expand services or improve current offerings.
• Foster relationships with hospitals, clinics, insurance providers, and other healthcare organizations to expand the company’s reach and network.
• Reporting and Analysis
• Prepare and present regular performance reports to senior management, highlighting key performance indicators, challenges, and successes.
• Use data analysis to inform decisions related to operational improvements, staffing, and patient care.
  

Qualifications

• Education Bachelor’s degree in healthcare administration, business management, or a related field (Master’s preferred).
• Experience
• Minimum of 5-7 years of experience in healthcare management, with at least 3 years in a leadership position.
• Experience in home healthcare, clinical settings, or similar industries is a plus.
• Strong understanding of healthcare regulations and compliance requirements.
• Skills
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Proficient in budget management, financial reporting, and operational oversight.
• Knowledge of electronic health records (EHR) and healthcare management software.
  

Key Competencies

• Strong leadership and decision-making skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent interpersonal skills and the ability to engage effectively with patients, staff, and external partners.
• Deep understanding of healthcare service operations and regulatory frameworks.
• Ability to adapt to changing needs and find innovative solutions to challenges.
  
  
  

Work Environment

• Location Primarily office-based, with occasional visits to patient homes or healthcare facilities.
• Travel Some travel may be required to oversee operations in different locations or attend meetings with external partners.
  
  
  

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.