General Manager

Overview

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Company overview : Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management, and helping address health-related social needs. Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that manages our enterprise-wide electronic medical record system, data repository, clinical analytics, and population health capabilities. Our Community Services teams create and sustain relationships with community organizations, agencies, and health plans. Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations.

Job Summary

Responsible for the successful management and operations of 2-3 medical practices as well as one or more specialties on sites. Responsible for planning, organizing, leading and controlling the day-to-day operations of the medical practice. Provides resources necessary to meet needs of patients and meet the financial objectives of the practice.

Responsibilities

• Directs, supervises, and coordinates all functions and activities of the Essen Health Care.
• Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors, and office managers.
• Ensures maximum productivity and efficiency within their practices.
• Consults with and advises the Regional Manager relating to the operation of the facility.
• Provides leadership, direction, and administration to the staff and medical team of Essen Health Care.
• Builds and maintains provider’s schedule.
• Responsible for reporting monthly Incident Reports.
• Reviews both office and medical supply lists.
• Audits staff timesheets prior to payroll submission.
• Responsible for personnel functions including probationary evaluation and counseling of employees.
• Monitors “no-show” rates and cancellation rates.
• Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPAA, etc.
• Ensures adequate orientation, continuing education, and performance review of all employees.
• Maintains adequate staffing levels and qualifications to meet patient needs.
• Responsible for overseeing the maintenance of their facilities.
• Serves as primary liaison with all reimbursement agencies.
• Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities.
• Responsible for clearing up PL Log monthly.
• Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company.
• Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports Medical Staff Committees; attends Medical Staff Meetings as required.
• Other responsibilities as assigned by the Regional Manager.

Salary : $60,000-$65,000

Qualifications

Education / Certifications / Licenses :

Performance Standards for Specialty Knowledge, Skills & Abilities :

Progressive Management experience with a minimum of three years’ experience in a managerial / administrative position.

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

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Salary : $60,000 - $65,000