What are the responsibilities and job description for the Switchboard Operator - Telecommunications (32 Hours/Week) position at Essentia Health?
Building Location:
32nd Avenue BuildingDepartment:
46520 SwitchboardJob Description:
Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.Work Experience:
2 years of customer service experience
Working PC Knowledge (basic Windows Operating System)
Shifts:
Overnight weekends
Weekdays rotation
This position is (32 -40hours)
Must feel comfortable working overnights.
Education Qualifications:
No educational requirements
Licensure/Certification Qualifications:
No certification/licensure required.
FTE:
0.8Possible Remote/Hybrid Option:
Shift Rotation:
Permanent Night Rotation (United States of America)Shift Start Time:
VariesShift End Time:
VariesWeekends:
YesHolidays:
YesCall Obligation:
YesUnion:
Union Posting Deadline:
Compensation Range:
$15.32 - $22.98Employee Benefits at Essentia Health*:
Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.
Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.
Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.
Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.
- Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.
Salary : $15 - $23
